Name: Service Management: Operations, Strategy, Information Technology (Int'l Ed)
SKU: MCGRAW-HILLEDUCATIONASIA-37450135
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Service Management: Operations, Strategy, Information Technology (Int’l Ed)

$415.72

The eighth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

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PartNumber	37450135	Author	Fitzsimmons, James
Author	Fitzsimmons, Mona	Author	Bordoloi, Sanjeev
Manufacturer	McGraw-Hill Education / Asia	Item Weight	2.37 Pounds
ItemDimensions	8.27 x 0.79 x 10.63Inches	NumberOfItems	1
ReleaseDate	2013-04-16T00:00:01Z	binding	Paperback
Amazon Category	Books » Business & Money » Industries » Hospitality, Travel & Tourism	Amazon Category	Books » Business & Money » Industries » Service Industry
Amazon Category	Books » Specialty Boutique » Textbooks	EAN	9781259010651
EAN	8601404846687	ISBN	1259010651

Weight	2.37 lbs

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Service Management: Operations, Strategy, Information Technology (Int’l Ed)

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